Classroom Platform Issues

If you are experiencing intermittent performance issues or currently experiencing a delay with images or videos, clearing of the DNS cache may help alleviate any delay you may be having in your Classroom Platform (Edgenuity). The link below can provide instruction on how to flush the DNS for the various operating system. For additional support on how to flush the DNS please contact our Customer Support team.

Mac or PC Link : https://www.whatsmydns.net/flush-dns.html

Ipad Instructions: Go to Settings and turn ON Airplane Mode. Wait 5-10 seconds and then turn it off, and restart.

Chromebooks: http://olivermarshall.net/how-to-flush-the-dns-cache-in-chromeos/

If you have any other questions or concerns, please e-mail customersupport@edgenuity.com.http://status.edgenuity.com
to see if there are any performance issues online that day, and for updates of the problems being fixed.

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